Refund & Cancellation Policy

This policy explains when you can and cannot get a refund for a paid premium subscription (such as Gold, Platinum, and Diamond). Ente Matrimony is free to join and use for basic matchmaking. Refunds apply only to optional paid premium plans.

A premium plan gives you access to digital features, for example, unlocking a limited number of members' phone numbers, sending unlimited messages, a premium badge and visibility boost, and advanced horoscope features. These benefits are made available to you immediately once your plan becomes active.

A premium plan is a subscription for features and access. It is not a promise or guarantee of any match, interest, reply, contact, or marriage. No refund will be given on the ground that you did not find a match or did not get the response you hoped for.

We offer a 7-day cooling-off period. You are eligible for a full refund if all of these are true:

• You request the refund within 7 days of the date you paid, and
• You have not used any premium benefit: you have not unlocked any phone number/contact and have not used any other paid-only feature during that time.

If you have used even one premium benefit, the plan is treated as consumed and the cooling-off refund no longer applies. To request a cooling-off refund, email admin@entematrimony.comwith the subject “Refund Request” within the 7-day window.

Except for the cooling-off period above, all payments are non-refundable. In particular, no refund will be given where:

• You have already used a premium benefit (for example, unlocked a contact, sent messages as a premium member, or used a paid horoscope feature).
• More than 7 days have passed since your payment.
• You simply changed your mind, found a match, got engaged or married, or no longer need the Service, after using premium benefits.
• You did not receive interest, replies, or a match: outcomes depend on other members and are outside our control.
• Your account is suspended or terminated because you broke our Terms & Conditions or the law.
• You bought the plan by mistake but then used its benefits.
• The refund is requested for a partly used subscription period (we do not give pro-rata refunds for the unused part, except where required by law).

• You can stop using premium features or choose not to renew at any time.
• If your plan is set to auto-renew (where offered), you can turn off auto-renewal before the renewal date to avoid being charged for the next period. Turning off auto-renewal does not refund the current period; you keep premium access until it expires.
• Cancelling does not automatically give you a refund. Refunds are only as described in the Cooling-Off Period section.

We will refund you where there has been a genuine technical problem, such as:

• You were charged more than once for the same plan (duplicate payment).
• Money was deducted but your premium plan was not activated.
• A proven billing error on our side.

In these cases, email admin@entematrimony.com with your payment details (date, amount, and transaction/reference ID). We will investigate and refund any amount wrongly charged.

Premium plans are currently sold as in-app purchases, through Google Play Billing on Android and the Apple App Store (In-App Purchase) on iOS. This affects how refunds work:

• Because these purchases are collected by Google or Apple, refunds for them are generally handled by the respective store under its own refund policy. For the quickest resolution, you may need to request the refund directly through Google Play or the App Store, in addition to contacting us.
• For any refund we approve under this policy (for example, within the cooling-off period), we will help you obtain it and, where the store allows, request it on your behalf. We act on approved refunds within 7 business days; once processed by the store, the amount is returned to your original payment method, and it may take an additional 5–10 business days to reflect.
• Refunds are made in Indian Rupees (INR). Bank charges or currency-conversion differences are not our responsibility.
• In the future we may also offer other payment methods (such as Razorpay). For purchases made that way, we will process approved refunds directly to your original payment method within the timelines above.

Please include your registered phone number, the plan you bought, the payment date and amount, and the transaction/reference ID. We will acknowledge your request within 48 hours and resolve it within a reasonable time.

We may update this Refund & Cancellation Policy from time to time. The version in force at the time of your purchase applies to that purchase. The “Last Updated” date at the top shows when this policy was last changed.