Refund & Cancellation Policy

This policy explains when you can and cannot get a refund for a paid premium subscription (such as Gold, Platinum, and Diamond) or a one-time purchase (such as the Full Horoscope Report). Ente Matrimony is free to join and use for basic matchmaking. Refunds apply only to optional paid premium plans and one-time purchases.

A premium plan gives you access to digital features, for example, unlocking a limited number of members' phone numbers, sending unlimited messages, a premium badge and visibility boost, and advanced horoscope features. These benefits are made available to you immediately once your plan becomes active.

We also offer one-time purchases, such as the Full Horoscope Report at the localized price shown by your app store: a single payment that unlocks the complete horoscope compatibility details for one specific pair of profiles (your profile and one match), including the full porutham breakdown, Kuja Dosha, Papasamyam, Dasasandhi, and a downloadable PDF report. The unlock is delivered immediately after payment and stays with your profile.

A premium plan is a subscription for features and access, and a one-time purchase unlocks digital content. Neither is a promise or guarantee of any match, interest, reply, contact, or marriage. No refund will be given on the ground that you did not find a match or did not get the response you hoped for.

For premium plans, we offer a 7-day cooling-off period. (One-time purchases are delivered instantly and are covered in the next section.) You are eligible for a full refund if all of these are true:

• You request the refund within 7 days of the date you paid, and
• You have not used any premium benefit: you have not unlocked any phone number/contact and have not used any other paid-only feature during that time.

If you have used even one premium benefit, the plan is treated as consumed and the cooling-off refund no longer applies. To request a cooling-off refund, email admin@entematrimony.comwith the subject “Refund Request” within the 7-day window.

The Full Horoscope Report is sold at the localized price shown by your app store and is digital content that is delivered immediately: the moment your payment is confirmed, the horoscope details for that pair are unlocked and the report can be generated. Because the content is consumed on delivery, the 7-day cooling-off period does not apply to one-time purchases once the unlock has been delivered.

Please also note:

• The purchase unlocks one specific pair (your profile and the one match you chose). It does not unlock other matches, and it is not a subscription — there is nothing to renew or cancel.
• The unlock is permanent for that pair, and re-downloading or regenerating the report is free.
• Before you can pay, we check that both profiles have the exact birth details the full report needs. If the report cannot be generated at that moment for a technical reason, your unlock remains and you can retry at no extra cost.
• If the other member later hides, deletes, or stops responding on their profile, your unlock and any report you downloaded remain yours. No refund is given on that ground — the other member's later actions are outside our control.
• A report is an informational astrology document. No refund is given because you did not like its contents (for example, an unfavourable porutham score or dosha result). The free compatibility score and Rajju signal are always shown before you buy.
• We will refund you if you were charged and the unlock was never delivered, or the report could never be generated for that pair — see Duplicate or Failed Transactions below.
• If the App Store or Google Play refunds a one-time purchase under its own policy, the pair unlock is removed from your profile.

Except for the cooling-off period above, all payments are non-refundable. In particular, no refund will be given where:

• You have already used a premium benefit (for example, unlocked a contact, sent messages as a premium member, or used a paid horoscope feature).
• More than 7 days have passed since your payment.
• You simply changed your mind, found a match, got engaged or married, or no longer need the Service, after using premium benefits.
• You did not receive interest, replies, or a match: outcomes depend on other members and are outside our control.
• Your account is suspended or terminated because you broke our Terms & Conditions or the law.
• You bought the plan by mistake but then used its benefits.
• The refund is requested for a partly used subscription period (we do not give pro-rata refunds for the unused part, except where required by law).

• You can stop using premium features or choose not to renew at any time.
• If your plan is set to auto-renew (where offered), you can turn off auto-renewal before the renewal date to avoid being charged for the next period. Turning off auto-renewal does not refund the current period; you keep premium access until it expires.
• Cancelling does not automatically give you a refund. Refunds are only as described in the Cooling-Off Period section.

We will refund you where there has been a genuine technical problem, such as:

• You were charged more than once for the same plan (duplicate payment).
• Money was deducted but your premium plan was not activated.
• A proven billing error on our side.

In these cases, email admin@entematrimony.com with your payment details (date, amount, and transaction/reference ID). We will investigate and refund any amount wrongly charged.

Premium plans are currently sold as in-app purchases, through Google Play Billing on Android and the Apple App Store (In-App Purchase) on iOS. This affects how refunds work:

• Because these purchases are collected by Google or Apple, refunds for them are generally handled by the respective store under its own refund policy. For the quickest resolution, you may need to request the refund directly through Google Play or the App Store, in addition to contacting us.
• For any refund we approve under this policy (for example, within the cooling-off period), we will help you obtain it and, where the store allows, request it on your behalf. We act on approved refunds within 7 business days; once processed by the store, the amount is returned to your original payment method, and it may take an additional 5–10 business days to reflect.
• Store refunds are returned through the original payment method in the currency and amount determined by Google Play or the App Store. Bank charges or currency-conversion differences are not our responsibility.

Please include your registered phone number, the plan you bought, the payment date and amount, and the transaction/reference ID. We will acknowledge your request within 48 hours and resolve it within a reasonable time.

We may update this Refund & Cancellation Policy from time to time. The version in force at the time of your purchase applies to that purchase. The “Last Updated” date at the top shows when this policy was last changed.